Local family business Gold Star Plumbing & Drain is run by a husband-and-wife team, who is proud to say their son also works with the company. The company offers professional water heater service, drain clearing, toilet repair, and other plumbing services.
“Our trained, licensed, and uniformed plumbers are standing by to assist with all of your residential and commercial plumbing needs,” says owner Michael Smith. “Our commitment to providing a Gold Star experience allows us to build long-lasting relationships with our customers that are based on trust, quality service, and fair pricing.”
The company prides itself not only on its expertise, but its outstanding customer service—five-star reviews on Google and Yelp, an A+ rating and accreditation from the Better Business Bureau, a BBB Arizona Torch Award, and more.
Gold Star, indeed.
What sets Gold Star Plumbing apart from others?
I feel our core values and ethics are what sets us apart. From our technician training to the way we answer our phones, we take our commitment to having the best team and making sure our company’s values and service standards are fully aligned seriously.
You recently won a 2023 Arizona Torch Award for Ethics from the Better Business Bureau…
Winning the Torch Award is a tremendous honor for our company and further validates our customer-centric approach. This recognition is a source of immense pride for our team and reinforces our belief in the core values that have driven our success.
One thing you can say about your team is …
Our team's dedication to going the extra mile has led to numerous instances where we have been able to turn a potentially negative situation into a positive experience for our customers. From lending a helping hand during a natural disaster to offering support and advice for clients facing unexpected plumbing emergencies, our team continually demonstrates an unwavering commitment to providing unparalleled care and support to those we serve.
You like to give back to the community. Can you share what you do and why?
This hits home really big for me and our team. We started Project Star and have been able to give back to many homeowners who weren’t able to afford plumbing repairs to make them and their homes safe.
What are three things you get called on for the most?
Our most common call is for sewer and drain clogs, then water pipe leaks, and then I would say water heater issues.
Plumbing emergencies always seem to happen at off-hours! Do you offer emergency services?
Yes, we do offer emergency services.
Any advice you can share with homeowners about plumbing?
Preventive maintenance is the key. We offer our Gold Star membership that includes a whole home inspection, water heater flush, and discounted services, and we always recommend to our customers that you also know where your main water shutoff is located and to make sure you have your plumbing inspected yearly.
