For Josh and Rhea Toles, the common theme that runs through their businesses, Bio Clean and BCI Construction, is helping people be equipped to live life to the fullest. They help families navigate challenging circumstances by offering professional solutions and they do it all with a people-first mentality. “We really pride ourselves in how much we care about our clients. Our main focus is always to lead with compassion and empathy while helping people in difficult situations,” shares Rhea. “We have a purpose behind everything we do. Every need is different and our goal is to always have a solution to meet that need.”
Through Bio Clean, the team works to assess and remediate potentially hazardous situations that include hoarding, eviction cleanouts, medical waste removal, fire and mold clean-up and remediation, addressing circumstances where viruses or blood-borne pathogens are an issue, rodent cleanup, and more. “We help with things that people normally should not be cleaning themselves; there are so many dangerous things out there, so they really should call a company like ours to help them,” says Rhea. “We can clean up to a level five, which is the worst hoarding homes. We're also one of the few agencies licensed through the state of Washington to sample for drugs like meth and fentanyl and ensure the area is properly cleaned for safe use again.”
BCI Construction, their other, closely related business, is not an average remodeling company. BCI Construction works exclusively with seniors and disabled clients to help them find solutions so that they can live as independently as possible. Many BCI Construction projects include grab bars, walk-in showers, and making doorways wider to accommodate wheelchairs and medical equipment. The goal is to create a functional and safe living environment that facilitates an independent lifestyle.
“We only take on a client if there is a need and we meet with them to make sure we are a good fit for their project. Every solution is so different, but we always sit down and talk to them to identify their goals,” says Rhea. “We have a qualified project manager who knows building codes and she does a walkthrough with our clients. She talks with them to go over what they want done and then she goes through their home and talks about the possibilities. She knows so much about construction and understands what can and cannot be done and spends a long time with clients going over all the details with them.”
Because each home and client is unique, the team develops individualized plans with customized solutions to address each set of circumstances. One client is paraplegic with the desire to be able to get in and out of bed on her own. “We made a hoist for her that is by her bed,” explains Rhea. “She straps herself in, then pushes a button and it lifts her off her wheelchair, slides her over the bed, and puts her down.”
Being intentional and caring with clients begins behind the scenes with Josh and Rhea building a business culture where employees are treated like family. Because of the type of work they do and the vulnerable populations they work with, employees meet strict standards and high expectations. Josh and Rhea want clients to know that they can trust the team coming into the home to work.
“A lot of the people that we work with have state benefits, so our in-house employees and subcontractors are all vetted, have background checks, and our insurance is always up to date,” Rhea explains. “We also follow an important process when we hire because we need to make sure people are the right fit. We want our people to understand that we’re not just here for a paycheck, we’re here to help people. It’s important for them to know what they are doing and why they are doing it. We help people and their families, and we feel good about that at the end of the day.”
For more information about BioClean, including availability 24 hours a day, 7 days a week, visit biocleanwa.com or call (888) 412-6300. To explore how BCI Construction can help with a specific project, visit bciconstructionwa.com or call (425) 395-5961.
“We have a purpose behind everything we do. Every need is different and our goal is to always have a solution to meet that need."
We really pride ourselves in how much we care about our clients. Our main focus is always to lead with compassion and empathy.